FaScope is a leading multi-channel customer experience service provider for IT & ITES, High-Tech SERVICE AND SUPPORT OPERATIONS.
We have worked with notable respected brands delivering innovative solutions through an integrated multi-channel support, to enhance
their relationships with their customers. Our integrated technology based platforms help us create value for our partners throughout various stages in customer lifecycle.
We have maintained long-term relationships with our clients, operating as an extension to their
business, rather than an outsourcing firm. Combining our expertise in business process outsourcing,
customer relationship and customer retention with huge employees across 3 locations, we help our clients grow in terms of credibility and revenue.
We are also a professional Data Warehousing firm since 2011 dedicated to professional service,
quality Cloud storage, disaster recovery management, Software consultancy, With careful audience
targeting, we focus in developing software with highly creative and functional user interfaces which
provides a perfect mixture of simplicity, elegance, and innovation for each of our clients.
We are also a professional Data Warehousing firm since 2011 dedicated to professional service, quality Cloud storage, disaster recovery
management, Software consultancy, With careful audience targeting, we focus in developing software with highly creative and functional
user interfaces which provides a perfect mixture of simplicity, elegance, and innovation for each of our clients.
Globally Emerging Entrepreneur & Philanthropist – An entrepreneur at heart, Joshua Daniel has experienced extreme success, as well as business oversights. This makes him a balanced person. He is an excellent business strategist with great visionary.
He is conscious of existence, meaning, purpose, and destiny of humankind, people and self. He is motivated by a self-felt, self-accepting calling to the cause of good, growth, and gain in the lives of others.
A trusted adviser, he combines sound global business savvy with a strong understanding of human relations to help successful people maximize their potential.
Established Strategic Sourcing professional in progressive with hands of experience leading cross-functional teams in a fast-paced changing environment with global experience in the US and EMEA markets. Having expertise in all aspects of vendor selection and management, contract negotiation, project and staff management, logistics ,have proven success in strategic development, analysis, improved operational efficiencies and quantifiable cost savings for both direct and indirect spend.
My strengths include the skills to prioritize initiatives, identifying key stakeholders needs, and create sourcing processes resulting in immediate and sustained expense reduction.
A result oriented professional with 20 years of comprehensive experience in Process Management, Operations Management, Team Management & Customer Relationship Management.Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.
Handling the RCM business of the company End to End. Client coordination. Expectation setting. Weekly/Monthly reports and review calls with the client.Publishing all kind of MIS to the management
Training team leads and Managers at various levels (Team Building). To Co-ordinate with the Quality team and to report quality scores to the client. Driving numbers forecasting and planning based on client expectation. Conducting Skip level meetings with the team to know man power related issues. Conducting Interviews and shortlisting candidates for all process. Planning of work order and staffing.
Setting targets as well as planning areas of improvement, Setting performance dash boards. Reviewing the performance of staff, identifying training needs and planning training sessions. To monitor and ensure that there is productive co-ordination between the day and the night team. Forecast volume of work based on task drop and plan manpower requirements. Performance appraisals and structuring incentive slabs.